Home Depot’s Organizational Culture Essay

In my opinion, Nardellis programs were failed in changing operation of sept Depot to a more(prenominal) effective one. There are two reasons that Nardelli was not more successful. First, most employees did not want to an outsider to GE-ize their company and elaboration. Employees in floor Depot did not trust their new manager, which led absent hold in when Nardelli carried out the new process. The second reason was also the more most-valuable reason. Nardelli used the concept learned from industrial businesses to conduct the customer businesses.Since Nardelli valued to conduct Home Depot in his own approach, he failed to recognize the importance of front-line staff, which leaded his fail in conducting the retailing business. The thing he should have through with(p) was improve the circulation of information between the different stores or within different level. Only in this way, he could solve the paradox that Home Depot faced at that timetoo astronomic to be profitable . The worst thing he should not have done was to get rid of many old employees and replaced the full timers with part-time staff.This line in the quality of customer service and customer satisfactiveness potently hurt the customer orientated business. 2. Nardelli provided a three-part strategy including improving Home Depots profit, and expanding the business and market. Crow focused on the other three priorities which would revive employees sense of ownership, foster their product knowledge, and boost their morale. The greatest difference was that Nardellis initiatives programs were concentrated on increasing profit and expansion, bit Tim Crows programs were concentrated on increasing employees.Nardellis action decreased employees satisfaction and consignment, which ruined Home Depots strong customer service culture. Tim Crows programs increased employees the true and resuscitate Home Depots organizational culture. 3. Strong culture reflects the value of the organizations f ounders. Home Depots founders Bernard Marcus and Arthur Black, as entrepreneurs, show on commitment to customers, colleagues, and company. These conducted the original culture of Home Depot.Sometimes, the organizational culture could cause conflict when top management changed. When Nardelli toke over Home Depot, shock of two distinct cultural approaches occurred. Organizational culture that is consisted of shared beliefs, values, and assumptions existed in the organization would lead the behavior of employees and the direction of organization. Home Depots original culture let employees to establish strong relationship with customers, yet after Nardellis conduction, this relationship as well as employees and loyalty were harmed.Since the culture would affect employees performance and organizations achievement, it should be reinforced to fit the characteristics of the business and altered with great care. Coordination, conflict resolution, and financial success were the assets of m aintaining culture. However Nardelli failed to achieve these goals. Tim Crow, on the other hand, focused on restoring the initial culture by implementing more employee award programs that would positively impact employee loyalty and performance.